Our Return Policy in short
- Contact LOVA Collection at email@example.com before returning any items.
- You can return the product within 10 days of delivery.
- The product must be in new condition.
- Want to switch to another size of the same product? You can do that, just contact us at firstname.lastname@example.org
- Want to switch to another product? You can do that, just contact us at email@example.com
- If a package is unclaimed you might have to pay a handling fee.
Please contact LOVA Collection before returning any items.
It is appropriate that the consumer controls the delivery to verify that this is accurate and error free. At the complaint, the customer contacts LOVA Collection and gives the relevant information and the reason for complaint.
No custom made clothes or accessories are returnable.
You can return the product within 10 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information with the return and if possible, please provide us with a tracking number. LOVA collection suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Returning A Package
If a returned item is shipped internationally, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. LOVA Collection is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.
Want to switch to another size of the same product?
E-mail us at firstname.lastname@example.org, provide your customer information, and tell us you will send back the product and the size you wish to receive in exchange.
Want to switch to another product?
Return the product you have received and send us an e-mail at email@example.com telling us which product you want instead.
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.
For packages that are not cashed at your post office within 14 days, LOVA Collection reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: firstname.lastname@example.org